Program closure notices and details on the wound down were mailed on February 27, 2023. You state to date you have not received your refund check and you want you funds sent ASAP. Additionally, you said you were told it would take 7 to 10 business days to receive. You claim you spoke to several customer service agents,and you were told your check was on the way. Re: ************************** Complaint ID: ********Īccording to the complaint, you state you just found out that the AccountNow program is closing,and you were not notified.
#Account now full#
Well it's June 19th and still NOTHING!! They are lying and full of scrap and I need my money I have unpaid bills that need to be paid and owe last months rent because of this i cannot go without paying these bills my livelihood depends on that money!!! Because of these people I'm going to wind up homeless and on the street!!! I want my money and nothing else to do with these fraudulent overseas crooks!!! I had about ****** of remaining balance in my account which i tried to remove but my card kept getting declined or saying i had insufficient funds when clearly that was a lie they shut down my account and took my money!!! The first time they said it was issued on may 23rd and that it would arrive on or about June 2nd, June 3rd but nothing!! Then I called again to someone else telling me that it was never issued on may but now June 2nd and that they guaranteed me that it would be arriving in 7 to 10 business days or on about the 13th of june. Now I recently spoke to about three different supposedly customer reps and have been given the runaround stating that my money is on the way etc. I just found out they were closing their business without no one at the bank or company telling me they were closing and i was never even notified by mail or email neither any phone calls. My checks have been deposited into my account now for years now until recently. If you have not received your check, please contact PathWard at ************** for the status of your check. The process for sending out checks started on June 2, 2023. Records show that your funds of $1724.30 were removed from the account for processing on May 31, 2023.
#Account now how to#
Notification for the program closure was sent out on February 27, 2023, detailing information on how to retrieve your funds. You state you cannot afford to wait another 6 months to get your funds. You said you received the check on June 7, 2023, but your bank informed you the check had been returned and they could not honor the check. You state you were given notice in January, but did not receive a refund check. ***************** White Complaint ID: ********Īccording to the complaint, you claim AccountNow closed all accounts without giving notification to withdrawn funds before closure. Initial Response Summary: (via BBB website) The complainant may contact AccountNow directly at ************** with any remaining questions. Since its been a month, you were provided with the contact number of ************** for Pathward to get a check status.ĪccountNow is sorry for any inconvenience that you may have experienced. You were advised typically once approved, the period to receive a check would be **** business days. On June 26, 2023, an AccountNow supervisor contacted you.
The results of AccountNows investigation are as follows:ĪccountNow records show that on May 23, 2023, your account was debited for $2,134.50. You further state that you have been unable to speak with anyone due to technical difficulties. You indicate you are owed $2,000, and that you want your money. Re: ********************* Complaint ID: ********Īccording to the complaint you state that your account was closed with the assurance that a refund check would be sent to your address by a certain date.
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