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AUSTIN TOLL TAG DRIVERS
AUSTIN TOLL TAG UPDATE
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If the system computers glitch the consumer is burdened…Apparently a software update was issued a few weeks ago and this requires anyone that is on the auto-pay to turn it off and back on to reset it," said the sender in an email to FOX 7. "If the TxTag toll system reader out on the toll road glitches, the consumer is burdened.

TxTag customers voice concerns over issues with billing statementsĪnother customer complained in April about glitches in TxTag’s system, including an issue with the auto-pay feature.

TxTag customers hit with large bills following system change.

Fed up TxTag customers demand answers at customer service center.

"We certainly will work with customers who have been unfairly directed bills their way," said Williams.įor example, he said TxTag will adjust rates for customers who have mistakenly received Pay By Mail bills to what it would have been had it been directed to their account properly. Farrell said since then, TxTag has resolved the issue, but CTRMA hasn’t. At the time of the interview, the person driving the car he sold had racked up more than $800 worth of bills from TxTag and the CTRMA that were getting sent to Farrell. FOX 7 brought you Ronald Farrell’s story last month. It appears the person who purchased the truck never officially transferred the title or obtained new plates and registration, which Farrell noted, has since expired.

AUSTIN TOLL TAG LICENSE

"Another one that doesn't happen as frequently, but when it does come up can be very problematic for the customer, is if a customer has a car and they sell that car through a private transaction, and through that process, they do not remove the original license plates on that car," said Williams.īurnet County man receives nearly $900 in TxTag fees for car he sold months ago

To avoid customer-caused issues, TxTag asks that customers make sure they are set up for auto-pay, so that there is no risk of an account running out of funds, and make sure a valid credit card is on file.

"But there are also some things that may be generating that on the customer side." "In some instances, that may be something on the TxTag side from a processing standpoint that we've been working to correct," said Williams. Toll runners beware: Travis County cracking down on repeat offenders.TxDOT terminates IBM toll operations contract due to system issues."I never received any information from TxTag indicating whether my card is expired or balance is low." READ MORE "I have received two bills from CTRMA and NTTA saying I have a past due bill… I have a toll tag with automatic recharge with a credit card on file," said one TxTag customer that emailed FOX 7 in January. However, FOX 7 Austin has heard from customers as recently as this year still dealing with this issue. The good news is that the vast majority of those issues have been resolved." "When you're talking about a back-office system that involves a lot of data.that's a lot to work through. "One of the unfortunate outcomes of that was that in some instances some of the customer accounts were not being properly updated and those customers may have been receiving a bill from CTRMA when they were a TxTag customer whose account was in good standing," said Williams. Williams said that problem stems from a vendor switch in 2021.

AUSTIN TOLL TAG DRIVERS

Despite the glitches being fixed, drivers keep being overcharged on the toll roads.Įven more confusion has resulted when TxTag customers with accounts that contain funds have received Pay By Mail bills from toll road operators like the CTRMA.